Last updated: 26 September 2026
These terms apply to every quotation and proposal from Nakashi Lighting LLC (“we”), and to use of nakashi.ae. Nakashi Lighting LLC is registered in Dubai at Unit 115, Block B, Al Hudaiba Awards Buildings, Al Mina Road, Jumeirah 1. Where a quotation or proposal states something different, the quotation or proposal applies.
At a glance
Quotation valid
90 days, until the expiry date shown
Payment
100% in advance
Late payment
2% per month on the overdue amount
Delivery
UAE delivery free from AED 10,000. Below AED 10,000, collected by the client
Damage or shortage on delivery
Reported within 7 days
Storage
From day 15 after goods are ready: 2% of order value per month
Warranty
As shown on each item. Electrical items with no period shown: 5 years
Warranty check
5 working days from receiving the item
Design review
10 working days, then treated as approved
Project on hold
After 4 months, remaining design phases are re-quoted
1. Every order
The quotation is the agreement. A purchase order confirms it. Terms printed on a purchase order or any other client form apply only if agreed in writing by a Nakashi director. This includes delay penalties, retentions, bank guarantees, deductions, payment after approval, copyright transfer and arbitration. Silence, receipt of payment or the start of work is not agreement. Verbal promises count only when written into the quotation.
Acceptance. The quotation and these terms are accepted when the client accepts the quotation on our portal, signs it, issues a purchase order for it, or pays it.
Validity. After the expiry date, the price, lead time and availability may be updated.
Prices. In UAE dirhams, excluding VAT. The price covers only what the quotation lists. Bank charges are paid by the client.
Payment. 100% in advance. Any other arrangement must be written on the quotation. Payment is made in full, without deductions. Where another company pays on the client’s behalf, the client remains responsible for the full amount. Refunds are paid less bank transfer charges.
Late payment. Overdue amounts carry 2% per month, not compounded. Work and delivery may be paused until payment is received.
Cancellation by the client. Items already ordered, made or ready are paid for, and the balance is refunded. Design cancellation follows section 2.
Pause by the client. Dates move. Goods that are ready are invoiced and storage applies. Restart costs are paid by the client.
Our responsibility. We work with professional skill and care. Our total liability for an order is the amount paid for it. Liability covers direct loss only, not loss of profit or business interruption. This limit does not apply to fraud, gross negligence, injury or damage to property.
Events outside our control. If events beyond our control cause delay, such as disasters, government action, or port and customs closure, the client is informed and the dates move.
Privacy and portfolio. Project information is kept private by both parties. The finished project may be shown in our portfolio unless the client objects in writing before acceptance.
Insurance. We hold public liability insurance. Other cover is provided only when quoted.
Transfer. Neither party may transfer the contract to another party without written consent.
Private individuals. For purchases made for personal use, consumer rights under UAE law apply in full.
Law. UAE law and the courts of Dubai. Notices by email: to info@nakashi.ae, and to the client at the email on the quotation. The terms in force on the date of acceptance apply. If one term cannot be enforced, the rest still apply.
2. Lighting design
Proposal. States the package, the phases, what is included and the fee.
Phases. Concept, Schematic, Detailed design, and Construction and site. Each phase is paid in full before it starts. Its drawings and documents are released on payment.
Inclusions. Only what the proposal lists: revisions, visuals, sample reviews, site visits and the supervision period. Anything else is quoted before work starts.
Revisions. One revision is one round of combined changes. A change of design direction after approval is quoted separately.
Programme. Each phase is delivered within the working days stated in the proposal. The count starts when the phase is paid and its documents are complete. It pauses while client comments, approvals or information are awaited, and each revision adds the working days stated in the proposal. Client changes and delays by others extend the dates, and a moved date is confirmed in writing. Construction and site follows the contractor’s programme.
Client review. The client reviews each submission within 10 working days. A submission without comments in that time is treated as approved.
Documents needed. Concept starts when the full document set is received: high-resolution renders and complete CAD files, including the general arrangement (furniture layout) and the reflected ceiling plan (RCP). Where Schematic is the first phase, it starts on receipt of the complete CAD files. Each later phase starts when its documents are received: for Schematic, the latest ceiling plans; for Detailed design, the final ceiling and joinery drawings; for Construction and site, site access, including after-hours access for scene setting. If the documents for a paid phase are not received within 4 months of payment, the on-hold terms apply.
Client information. Design is based on the documents provided by the client, and their accuracy is the client’s responsibility. Missing, late or changed documents can add work and time, which is quoted first. If the area grows by more than 10%, the remaining phases are re-quoted.
Fixtures. Fixtures may be bought from any supplier, provided they meet the performance stated in the design. Reworking the design around fixtures that do not meet it is a major revision, quoted separately. Samples are reviewed as the proposal states.
Site visits. Only as the proposal states. After the supervision period, visits are charged at our add-on rates. Travel outside Dubai is quoted separately.
On hold. If the project is on hold for more than 4 months, the remaining phases are re-quoted and either party may end the engagement.
Ending the engagement. Either party may end it in writing. A phase counts as started once it is paid, and a started phase is not refunded. Phases not paid are not charged.
Copyright. We own the design. Once a phase is paid, its documents may be used for this project. Use on any other project needs our written agreement.
Our role. The design delivers the performance values stated in our documents. Installation, wiring, regulations and approvals are the responsibility of the client’s contractor.
3. Fixture supply
BOQ. Every supply quotation is based on a BOQ (bill of quantities) provided by the client, whether the client’s own or one prepared by a designer. Quantities in the quotation follow the BOQ. Checking them against the site is the client’s responsibility.
No BOQ. Where no BOQ is provided, quantities are estimated from the information available and are indicative only. The client confirms final quantities in writing before ordering, and the order follows those confirmed quantities.
Quantity changes. Quantities added after ordering are quoted separately, with their own price and lead time. Items ordered or made for the project cannot be reduced once ordered.
Specification. The client confirms that the products suit the site, including IP rating, voltage and mounting. We supply what the quotation lists.
Price changes. If exchange rates or freight move by more than 5% before payment, the price may be adjusted. The client is informed first and may cancel with a full refund, less bank transfer charges.
Lead time. Starts on receipt of payment and sample or drawing approval. Review time adds to it. Dates also move if payment, approvals, site access or collection are delayed. Delay penalties apply only if written on the quotation.
Samples. Samples are charged. Deduction of the sample charge from the order is at our discretion. Production matches the approved sample within the manufacturer’s tolerances.
If part payment is agreed. The balance is paid before goods leave our office or are collected. Goods may be inspected at our Dubai office before payment. If the balance is unpaid 60 days after the ready notice, the order may be cancelled with written notice, the advance kept to cover our costs, and the goods resold.
Ownership. Goods remain ours until paid in full. Responsibility passes to the client on delivery or collection.
Delivery. Within the UAE, orders of AED 10,000 or more are delivered at no extra charge. Orders below AED 10,000 are collected by the client from our Dubai office. Delivery outside the UAE is quoted separately. Installation is by the client’s contractor.
Storage. Goods not collected or accepted for delivery within 14 days of the ready notice carry storage of 2% of the order value per month from day 15. Stored goods remain the client’s responsibility. Goods left uncollected may be sold as the law allows, after our charges are deducted.
On delivery. Visible damage or shortage is reported within 7 days, with photos. Our signed delivery note is proof of delivery. Payment does not wait for a goods receipt note.
Returns. Stock items: within 30 days, unused and in original packaging, at no charge. Items ordered or made for the project cannot be cancelled or returned once ordered.
Warranty. The period is shown against each item. Electrical items with no period shown carry 5 years. The warranty covers electrical items only.
Warranty claims, step by step.
The item is sent to our Dubai office at the client’s cost, with the invoice number and photos.
We check it within 5 working days and share the cause, with photos. Checking is free.
Manufacturing fault: replaced free, within 5 working days if in stock, otherwise within the original lead time.
Any other cause, such as installation, power supply, surges, water beyond the IP rating, site conditions, misuse or alteration: the replacement is quoted.
If our finding is disputed, an independent expert agreed by both parties decides. The client pays the fee upfront, refunded if the expert finds a manufacturing fault.
The warranty provides a replacement item. It does not include repair, removal, refitting or labour. A replacement carries the remaining warranty of the original. Normal wear and gradual light loss within the manufacturer’s tolerance are not covered.
Documents. Each order includes datasheets and an operation and maintenance manual.
4. Using the website
Use. The website may be used for lawful purposes only, without interfering with how it works or accessing parts that are not public.
Information. The website describes our services in general terms. It is not advice for a specific project. Project advice is given in writing, under an engagement. Details such as specifications and lead times can change. The quotation or proposal is the confirmed version.
Content. Text, images, drawings and designs on the website belong to Nakashi or to the people credited. Links may be shared. Copying or reuse needs our written permission.
Personal data. How personal data is used is set out in our Privacy Policy.
5. Contact
Nakashi Lighting LLC, Unit 115, Block B, Al Hudaiba Awards Buildings, Al Mina Road, Jumeirah 1, Dubai, United Arab Emirates. Email info@nakashi.ae. Phone and WhatsApp +971 4 557 9440.